Job Description

The Position

Location: South San Francisco

Department: Security & Resilience 

Job Title : Security Manager of Operations, Protective Services 

Accountable to: Principal Security Manager, Special Services

SUMMARY

Genentech is seeking a Security Manager of Operations, Protective Services to work full-time (on-campus), managing a group of dynamic Security Professionals. The Manager of Operations should have exceptional communication skills with the ability to interact and communicate effectively with Leadership and their teams. This role is on-campus and not remote, with some flexible work hours. 

The role involves strong strategic and interpersonal skills but also an understanding of operations, people leadership, Executive Protection and program management skills. The role will also interface with employees and stakeholders across multiple teams within and outside of Genentech. As the Manager of Operations, you will be responsible for the management and development of the Executive Protection teams for Genentech’s Senior Leadership, and other leaders or employees as necessary. 

The position requires an individual that has significant problem solving and analytical skills and can objectively evaluate information and make sound decisions. The individual must be a strong people manager and confidently navigate a complex and changing landscape. This is a full-time position reporting to the Head of Protective Services and is located in our South San Francisco office.

RESPONSIBILITIES

• Manage, guide and continue to develop a large team of Security Professionals in the Protective Services group

• Build and maintain relationships with Leadership and their teams to successfully execute their programs at Genentech

• Work daily in collaboration and coordination with Security partners

• Responsible for defining, developing and implementing processes, procedures and best practices

• Communicate, present and field questions from Leadership and their teams

• Lead large, cross-division functional projects that impact the organization's long-term goals and objectives

• Understand and potentially manage operational budgets, financial reporting and vendor contracts

• Develop and support security plans related to identified special projects and other high-profile events conducted locally and across the enterprise

• Foster teamwork and communication across teams

• Responsible for developing goals and objectives that are consistent with agreed strategies

• Quality management of programs, special assignments, training and vendors

• Comfortable presenting to Executives and/or Senior Leadership and their teams

• Domestic and International travel as required

• Conducts advances and provides protective services in support of the Protective Services Program, to ensure the effective execution of residential, work, and travel security programs

• Maintains and develops working relationships with senior industry peers, government agencies, and with federal, state and local law enforcement agencies

• Works with the Protective Services Practitioners Team to ensure coordination and facilitation of executive travel to and from locally covered events. Will also be called upon to conduct transportation security advances and also conduct executive driving services on a case by case basis (weekends included)

• Conducts threat & vulnerability assessments on domestic travel itineraries for senior executives; Provides risk assessments, develops contingency plans, and makes recommendations to mitigate vulnerability; conducts travel advances as appropriate and at the direction of their Supervisor, to ensure safety and security of traveling executives

• Completes a broad variety of administrative tasks to include but not limited to: composing and preparing correspondence that is sometimes confidential; edits and compiles written documents (assessments and reports)

• Develops new and updated standard operating procedures. Provides assistance in developing process improvement initiatives across  the organization

• Mentors and manages personnel to ensure maximum effectiveness including conflict resolution, training situational leadership and coaching

• Works closely and effectively with senior management to keep them well informed of department deliverables, deadlines and outcomes  

• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings, secured transportation and attending all meetings. Assist in coordinating the agendas of executive team meetings and off-sites, and all-staff meetings

• Assists in evaluating the performance of team members, contributing to career development plans to increase retention and employee engagement.

• Performs other duties as assigned by senior management.

• Conducts Protective Intelligence searches on a daily basis focusing on senior leadership and shares findings with senior leadership and stakeholders

• Leads all Protective Services strategies and framework in support of a role/ based risk/ based approach

• Member of the TAT in review of WAVR21 processes in determining risk levels for persons of interest

• Leads the physical support arm of P&C Termination Standby conversations

• Collaborates with the Meeting and Event Security Program Manager as needed and supports meetings associated with senior leadership and other risks

• Conducts continuous benchmarking efforts with industry partners and collaborates with outside agencies 

• Review and maintain budgetary goals in association with organizational expectations and company directives

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited university is preferred

• 5+ years of experience developing, training and directing Security Professionals

• Working knowledge and experience of Security Operations, Protective Services

• Experience in protection strategies, tactics, and technology

• Leadership experience, including coaching, mentoring and teaching

• Project management skills

• Experience identifying security issues, customize, implement and execute innovative processes and solutions

• Experience in managing and reporting departmental QBRs, metrics, KPI and data trends

• Candidate must be able to communicate effectively and concisely both verbally and in writing. Must be comfortable interacting with senior level executives, board members and government representatives

• Candidates must be self-directed, demonstrate initiative, be able to adapt to changing priorities, meet deadlines, and work with minimal guidance.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint, Google Applications), Adobe Acrobat, and social media.

• Excellent written and verbal communication skills.

• Professional appearance and demeanor displaying emotional maturity

• Demonstrates proactive approaches to problem-solving and planning with strong decision-making and analytical capabilities 

The expected salary range for this position based on the primary location of California is $107,300.00 - $199,300.00 USD Annual.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Who we are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

Genentech is an equal opportunity employer,  and we embrace the increasingly diverse world around us.  Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status. For more information about equal employment opportunity, visit our Genentech Careers Homepage. 

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .

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