Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to W Chicago - City Center, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees.

At W Chicago - City Center, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - City Center. Take the first step towards a rewarding career by applying today.

Overview:

The Loss Prevention Manager at W Chicago - City Center is responsible for ensuring the safety and security of all guests, associates, and assets of the hotel. This role requires strong leadership skills, a proactive approach to risk management, and the ability to foster a safe and welcoming environment that aligns with the W brand's bold, vibrant, and customer-centric ethos.

Key Responsibilities:

1. Safety and Security Operations:

   • Develop and implement comprehensive safety and security policies in compliance with local, state, and federal regulations.
   • Conduct regular property inspections to identify risks and ensure adherence to safety standards.
   • Oversee security operations, including monitoring surveillance systems, investigating incidents, and managing access controls.

2. Team Leadership:

   • Recruit, train, and manage the Loss Prevention team, fostering a culture of excellence and accountability.
   • Conduct regular training sessions for staff on safety protocols, emergency response, and guest security awareness.

3. Emergency Response Management:

   • Act as the primary point of contact for emergencies, coordinating responses to incidents such as fire, theft, medical emergencies, or other safety concerns.
   • Develop and regularly update emergency response plans, ensuring staff are equipped to handle various scenarios.

4. Risk Assessment and Mitigation:

   • Conduct regular risk assessments and develop action plans to address identified vulnerabilities.
   • Collaborate with other departments to ensure compliance with health and safety regulations.

5. Guest and Associate Engagement:

   • Promote a secure environment by engaging with guests and associates to address concerns and provide information about safety measures.
   • Handle guest incidents with professionalism, ensuring resolutions align with the W brand's commitment to exceptional service.

6. Documentation and Reporting:

   • Maintain detailed records of incidents, investigations, and safety inspections.
   • Prepare and present security reports to senior management.

Qualifications:

• Bachelor’s degree in Criminal Justice, Hospitality Management, or a related field preferred.
• Minimum of 3-5 years of experience in loss prevention or security management, preferably within a luxury hotel or hospitality setting.
• Proven leadership and team management experience.
• Strong knowledge of safety regulations, emergency response protocols, and security technology.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work a flexible schedule, including weekends and holidays.

Compensation Range: The compensation for this position is $62,000.00/Yr. - $72,000.00/Yr. based on qualifications and experience.

Job Tags

Holiday work, Local area, Worldwide, Flexible hours,

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