Job Description

Salary: $18.60 Hourly

Location : St. Cloud, MN

Job Type: Part-time

Job Number: 2024-00049

Department: Circulation

Opening Date: 11/21/2024

Closing Date: 12/5/2024 12:00 AM Central

Bargaining Unit: General

Total Weekly Hours: 20

Weekly Schedule: Schedule to be determined upon hire and discussion with supervisor. Must be available every other Saturday from 10am-5pm. Library open hours are Monday- Thursday 10am-9pm, Friday 10am-6pm, and Saturday 10am-5pm.

Job Description

The Library Associate provides friendly and welcoming service to the public and helps patrons use the library.

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned based on the needs of GRRL.

• Help patrons borrow library materials.
• Register patrons for library cards.
• Take payments from patrons.
• Help patrons find the library resources they need.
• Provide trusted and reliable information to patrons.
• Create displays and conduct programs that reach diverse patron interests.
• Keep library materials available and refreshed for patron use.
• Ensure the library is safe and welcoming by managing the public areas.
• Assist the public in the use of library computers, printers and with other technology needs.
• Maintain the confidentiality of patron information.
  
  

Job Qualifications

Education and Experience :

• 2 years of postsecondary education or equivalent
• Library or customer service experience
  
  

Knowledge, Skills And Abilities

• Excellent interpersonal skills, including building relationships across cultures
• Ability to manage multiple priorities with frequent interruptions
• Strong organizational skills
• Knowledge and ability to help others with computers and technology devices
• Knowledge of research and information gathering techniques
• Ability to respond to emergencies and situations that may be stressful or difficult
  
  

Supplemental Information

Our commitment to growth: GRRL is committed to helping our future and present staff develop preferred knowledge, skills and abilities.

A Successful Candidate Will Have

• Positive attitude and strong work ethic
• Enjoy working with people from diverse backgrounds
• Organizational, interpersonal, and time management skills
• Ability to self-direct and work as a team member
• Ability to meet deadlines and follow instructions
• Ability to foster positive working relationships and an inclusive workplace
• A desire to learn and develop skills and abilities
• Ability to be flexible and adapt to changes
  
  

GRRL is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment.

We seek to foster an environment of inclusion where all employees are treated respectfully and are valued for their strengths. Our work is guided by our values of providing exceptional customer service, being forward thinking and having a community focus that serves patrons from all socioeconomic, educational, literacy, and cultural backgrounds.

Additional Information

To view complete job description and physical requirements, click on Menu in the upper left corner of the page when applying online.

It is GRRL's policy to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

GRRL accommodates qualified persons with disabilities in all aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 320-650-2515 or hr@grrl.lib.mn.us.

Benefits Of Working At The Library

• Working at a public library is meaningful and directly impacts the lives of people in our community.
• The library is a trusted place for information at a time when this is hard to find.
• We actively promote lifelong learning and provide numerous training and development opportunities to develop your skills and interests.
• You will enjoy 10 paid holidays, 2 personal days, and generous Paid Time Off.
• If you work 30 hours or more the library pays your premium for Single Medical Coverage.
• Eligible staff participate in the Public Employees Retirement Association (PERA) defined benefit plan for retirement.
• We have an engaged and passionate workforce with the opportunity to be part of various teams and work groups.
  
  

01

I understand that any information about myself that I provide during the application process will be used to identify me as an applicant and to assess my qualifications for employment. I am not legally required to provide any of the information on the application. However, I understand my application may not be considered if it is incomplete.

Please refer to the Applicant Data Practices Advisory under the Menu in the upper left corner for guidance regarding how your application information will be used, the consequences of providing or not providing your information, and more.

I also understand that answers to the supplemental questions will be used to evaluate which applications will be given further consideration in the process. Answers that are incomplete, vague, or not supported by the application may result in an application not being given further consideration.

• Yes
• No
  
  

02

Are you a high school graduate with two years of post-secondary education or equivalent?

• Yes
• No
  
  

03

What is your weekly availability?

04

Can you work this position on a year-round basis without any adjustments?

• Yes
• No
  
  

05

Which statement best describes your customer service experience?

• No experience
• Less than 6 months
• 6 months to 1 year
• 1 year to 2 years
• 2 years or more
  
  

06

Describe your customer service experience, including the name of the organization, duration of employment and the actual duties you performed. If no experience, type None.

07

Which of the following describes your experience working or volunteering in a library?

• Less than 3 months
• 3 months to 1 year
• 1 year to 2 years
• 2 or more years
• No experience
  
  

08

Describe your experience working or volunteering in a library including the name of the library and the actual duties you performed. If no experience, type None.

09

Please select areas where you have computer/ technology experience.

• Internet techniques including e-mail, browsers, downloading , uploading
• Assisting others in the use of the internet, computers, and/or technology devices
• Learning new software
• Using ebooks or digital audio books
• Basic Microsoft word- reating documents, entering text, formatting
  
  

10

Please specify the areas in which you have training or experience (select all that apply).

• Assisting customers in finding materials
• Making recommendations to connect a customer to a specific good or services
• Assisting customers in the use of the internet, computers, and/or technology devices
• Maintaining customer safety and security by enforcing a code of conduct
• Creating and maintaining displays
• Assisting customers via telephone or email
• Using ebooks or digital audio-books
• Problem solving to address customer complaints
• Taking payments and making change
• Provide Service to a diverse public
• Experience working collaboratively with a team
  
  

11

Referencing jobs listed on your application, please describe when and how you have performed each of the skills you selected in the question above.Please be specific in your answers.

12

If you are a veteran, do you wish to claim veteran's preference for this recruitment process?

Please refer to Claiming Veteran's Preference under the Menu in the upper left corner for guidance.

Note: to receive veteran's preference, you must:

• Respond "Yes" to this question.
• Meet the requirements specified in Minnesota Statutes
• Provide documentation before the posting close date and time to verify your eligibility for veteran's preference
• Yes
• No
  
  

Required Question

Job Tags

Hourly pay, Holiday work, Part time, Local area, Flexible hours, Saturday, Monday to Friday,

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