Job Description

We’re looking for a driven individual who is passionate about helping others to become our next  Patient Care Coordinator! 

As a Patient Care Coordinator, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in  customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a  positive impact  on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

• Manage the customer journey as the first point of contact, set expectations and deliver a quality customer experience.
• Scheduling, screening, and confirming in-person and virtual appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins for existing customers.
• Assist in coordinating community outreach programs and events.
• Help run office promotions by participating in any marketing and social media initiatives.

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Requirements

• Administrative background
• Experience in a direct customer support role
• Inbound/outbound calling
• Scheduling appointments
• Quality phone etiquette
• Adaptable and detail oriented
• Proficient with technology and computer systems
• Experience working in a healthcare setting preferred

Benefits

• $12-$15/hour + monthly bonus opportunity
• Full-time hours: Monday-Friday 8:30am-5pm
• Continuous training, development & support
• Brand recognition – we’re at the top of our industry!
• Health Insurance – Medical, dental, vision
• Retirement Plan – 401K, IRA
• Paid Time Off, Paid Holidays

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