Job Description

GENERAL SUMMARY:

Under the direct supervision of the Customer Service/Circulation Supervisor, the Library Assistant performs a variety of library circulation operations in a fast-paced, team-oriented work environment. Provides caring, non-judgmental customer service to all.

ESSENTIAL JOB FUNCTIONS:

• Utilizes the library’s circulation database to search for, check out, place holds, and discharge materials for library patrons.
• Registers patrons for new library cards.
• Accurately enters data and updates patron records.
• Calculates and receives fines and fees.
• Proactively greets and welcomes patrons to the library.
• Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices.
• Actively promotes library services and programs to the community.
• Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
• Responds to patron questions by phone and in person.
• Empties book drops.
• Processes and sorts incoming and outgoing deliveries.
• Shelves materials and keeps shelves in order.
• Responsible for interacting with outside organizations throughout the meeting room reservation process. Ensures prompt access to the meeting room and provides basic assistance to the organizer.
• Assists customers with photocopying, printing, and self-check machines.
• Presents and promotes a positive image of library and staff.
• Contributes to staff morale by projecting a positive attitude.
• Maintains facility and reports problems to appropriate staff.
• May participate in system-wide committees.
• Responsible for additional circulation processes.
• Performs other job related tasks as needed.

JOB STANDARDS:

• Promotes and maintains a high standard of excellent customer service, both internal and external.
• Demonstrates ability to work with diverse populations.
• Models positive attitude towards library technology and change.
• Maintains courteous, friendly, and constructive relationships with all patrons and staff.
• Promotes and advocates a positive library image in the community.
• Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
• Performs job in keeping with the policies and procedures of the Cecil County Public Library.

CRITICAL SKILLS/EXPERIENCE:

• Graduation from an accredited high school or G.E.D.
• Strong verbal communications skills.
• Strong customer service skills and the ability to effectively and creatively solve problems.
• Good knowledge of personal computers and printing.
• Good knowledge of Windows operating system.
• Willingness and ability to learn advanced library computer applications.
• Ability to follow directions, remain organized, and pay attention to detail.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to reach, bend, and lift up to 35 lbs.
• Ability to push/pull depressible book truck weighing up to 245 lbs full and move books individually from book trucks to shelves.

EQUIPMENT:

Computer, scanner, printers, photocopier, fax, book carts, cash register, RFID pad.

WORKING CONDITIONS:

Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (33-39”) work surface and from repetitive lifting of books and pushing carts. Some stress from constant public contact.

FAIR LABOR STANDARDS ACT STATUS: Non-Exempt

SCHEDULE: Part-Time, 25 hours per week. Regular schedule requires evenings and weekends.

NOTE: Certain conditions, e.g. economic constraints, staffing patterns, may necessitate change in job description.

EOE Revised 11/2021

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