Job Description

Summary: Responsible for assisting the Operations manager direct, coordinate and monitor the production areas to ensure maximum efficiency and productivity. Ensure increasing levels of customer and employee satisfaction while improving profits and gaining the maximum efficiencies of workforce, materials, and machines. Essential Job Duties:

• Use various reports and systems to ensure proper staffing levels are available to meet productions demands of the day.
• Ensure staff is tracking hourly production each day. Responsible for analyzing hourly production daily.
• Prioritize work in areas of responsibility to maintain an efficient and constant workflow to ensure the daily schedule is completed.
• Coordinate with maintenance staff to ensure consistent cleaning and maintenance of building and equipment occurs on a regular basis.
• Responsible for implementing, updating, and providing training to employees on customer item recognition, best practices, company policies, production standard requirements and quality expectations.
• Responsible for ensuring orders are processed and leave the plant, allowing enough time for transport, in order to meet promised customer delivery schedules.
• Responsible for communicating any changes to delivery order or schedules to customers and drivers.
• Responsible for notifying customers, Sales Team and management Team of any issues that will result in late deliveries or incomplete orders.
• Ensure consistent and timely training on proper methods of operation to achieve quality and productivity. Ensure consistent and timely training on safety policies and procedures, safety standards and safety equipment is worn and utilized.
• Responsible for monitoring and completing an inventory of all textiles belonging to Starr and its customers at least once each quarter or sooner if necessary.
• Work closely with Operations manager on daily textile needs when warranted.
• Participate in safety meetings with entire staff.
• Ensure Daily Textile Quality Inspection is performed.
• Responsible for training staff on the proper use and function of all equipment used within the distribution center.
• Assist visitors and staff by providing information, applications, copies, and forms, as necessary.
• Relieve scale staff or fill in as needed. This requires the ability to load, push, pull and weigh carts.

• Strong customer service skills.
• Ability to identify items by customer.
• Knowledge of customer preference for processing, loading, finishing and presentation of items.
• Strong communication skills, both verbal and written, with interpersonal and listening skills, and ability to speak effectively before groups of customers and employees.
• Ability to deal with problems involving variables in standardized situations and excellent people skills.
• Demonstrate strong computer proficiency, with strong working knowledge of Microsoft Outlook and Microsoft Office applications (Word and Excel), including typing skills and the ability to navigate through multiple computer systems.
• Ability to quickly learn company specific software.
• Strong negotiation skills to create a win/win/win solution for the Company and customers.
• Strong organizational and time management skills with ability to multitask in fast paced environment.
• Ability to be flexible with work schedule and carry out responsibilities on evenings, weekends during peak season and holidays as needed.
• Ability to work effectively individually and in a team setting.
• Strong math, reading, and English skills.

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