Job title: Customer Service Representative
Job type: Full time
location : Remote (work from home)
Salary: $100 per month (Rs. 8,000) probationary period. $100-$120(Rs. 8,000-10,000) per month after that depending on performance and experience.
Timings: 10 AM - 7 PM EST (Monday to Saturday)
We are a US based **start-up**, seeking a dedicated remote customer service representative to join our team. The ideal candidate will provide exceptional support to our customers through various channels, ensuring a positive experience and effective resolution of enquiries.
RESPONSIBILITIES:
* Respond to customer inquiries via phone, e-mail, and chat in a timely and professional manner.
* Assist customers with product-related questions, order issues, and service concerns.
* Maintain a thorough understanding of our products and services to provide accurate information
* Document customer interactions and feedback in our CRM system.
* Collaborate with team members and other departments to resolve complex issues.
* Identify opportunities for process improvements and provide feedback to management.
* Stay updated on company policies, procedures, and product changes.
QUALIFICATIONS:
* Proven experience in customer service or a related field.
* Ability to handle high volume inquiries while maintaining quality.
* Proficient in using computers and CRM software.
* Strong problem-solving skills and attention to detail.
* Ability to work independently and manage time effectively.
* **EXCELLENT ENGLISH SPOKEN AND WRITTEN SKILLS**
REQUIRED SKILLS
* Happy personality
* Good physical qualities for video calls
* English with American or British accents
* Good at problem-solving
* Build great relationships
* Caring and compassionate personality
* Bubbly and upbeat voice and facial expressions
* Must keep attention to details
* Must have a positive attitude
EDUCATION:
A Bachelor's degree with an experience in customer service or proven skills in an interview.
EXPERIENCE:
At least 3 years of experience or an amazing personality that shines through in your introduction video
**NOTE: **
* **MUST HAVE A RELIABLE INTERNET CONNECTION.**
* **Ability to work in night shifts**
* **Committed towards the work and company’s goals**
* **Should not be employed currently**
HOW TO APPLY:
Please submit your 2 minute video introduction **WITH YOUR CAMERA ON** in **ENGLISH** along with your CV with the subject line “CSR”
Exclusive Filming ProjectEmbark on a journey with us as we showcase the professionalism of Angrow through an exclusive filming project for Exertier and Voibon.The project aims to present our brands in the best light, and we are seeking foreign amateur actors to be the...
...Job Title: Personal Assistant - Work From Home Location: Remote Key Responsibilities:- Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly. - Assist clients with travel bookings,...
...Set-up and operate chemical process equipment, and ensure the equipment is working efficiently and producing quality materials. Day-to-... ...Technical school or apprenticeship experience Previous plant production software experience required; SAP experience...
...living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and...
One of the most respected Commercial Roofing companies in the metro is seeking an experienced, ambitious Commercial Roofing Superintendent... ...the project team regarding changes in work, job conditions, subcontractor relations, and any deviation in the direction of the project....