Customer Service Representative Job at College Mastermind, Indianapolis, IN

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  • College Mastermind
  • Indianapolis, IN

Job Description

Job title: Customer Service Representative

Job type: Full time

location : Remote (work from home)

Salary: $100 per month (Rs. 8,000) probationary period. $100-$120(Rs. 8,000-10,000) per month after that depending on performance and experience.

Timings: 10 AM - 7 PM EST (Monday to Saturday)

We are a US based **start-up**, seeking a dedicated remote customer service representative to join our team. The ideal candidate will provide exceptional support to our customers through various channels, ensuring a positive experience and effective resolution of enquiries.

RESPONSIBILITIES:

* Respond to customer inquiries via phone, e-mail, and chat in a timely and professional manner.
* Assist customers with product-related questions, order issues, and service concerns.
* Maintain a thorough understanding of our products and services to provide accurate information
* Document customer interactions and feedback in our CRM system.
* Collaborate with team members and other departments to resolve complex issues.
* Identify opportunities for process improvements and provide feedback to management.
* Stay updated on company policies, procedures, and product changes.

QUALIFICATIONS:

* Proven experience in customer service or a related field.
* Ability to handle high volume inquiries while maintaining quality.
* Proficient in using computers and CRM software.
* Strong problem-solving skills and attention to detail.
* Ability to work independently and manage time effectively.
* **EXCELLENT ENGLISH SPOKEN AND WRITTEN SKILLS**

REQUIRED SKILLS

* Happy personality
* Good physical qualities for video calls
* English with American or British accents
* Good at problem-solving
* Build great relationships
* Caring and compassionate personality 
* Bubbly and upbeat voice and facial expressions
* Must keep attention to details
* Must have a positive attitude

EDUCATION:

A Bachelor's degree with an experience in customer service or proven skills in an interview.

EXPERIENCE:

At least 3 years of experience or an amazing personality that shines through in your introduction video

**NOTE: **

* **MUST HAVE A RELIABLE INTERNET CONNECTION.**
* **Ability to work in night shifts**
* **Committed towards the work and company’s goals**
* **Should not be employed currently**

HOW TO APPLY:

Please submit your 2 minute video introduction **WITH YOUR CAMERA ON** in **ENGLISH** along with your CV with the subject line “CSR”

Job Tags

Full time, Remote job, Shift work, Saturday,

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